01
Properties
Keep every community connected to its schedules, service activity, team, incidents, evidence, and reporting.
PORTERGRID PRODUCT
One platform for the entire valet trash operation.
PorterGrid connects planning, field execution, continuous GPS, supervision, proof of service, workforce records, resident communication, client visibility, and reporting in one operational system.
Live Operations
LIVE OPERATIONS
Harbor Oaks
ACTIVEEvening service · Sample data
SERVICE RUN
#SR-2409
Porter 01
GPS active
Updated 12 sec ago
ASSIGNED PORTER
P1
Porter 01
Active service
CHECK-IN
7:00 PM
Inside service area
RECORDED TIME
00:42
From check-in
INCIDENT
1 OPENBuilding C
Evidence documented.
BUILDINGS
6
INCIDENTS
1
RESIDENT ALERT
Sent
Sample data shown
MULTI-PROPERTY OPERATIONS
Organize the operation around the communities you serve.
Every service record starts with the right operational context: organization, property, building, and unit.
02
Buildings
Organize field work and service context around the physical structure your porters actually move through.
03
Units
Connect service issues, violations, evidence, resident requests, and follow-up to the right unit.
SCHEDULING & COVERAGE
Know who is covering the work before the night begins.
Build recurring schedules, prepare multiple services, and respond to absences or uncovered work without rebuilding the week from messages and spreadsheets.
Recurring schedules
Build the weekly service pattern for each property without rebuilding the plan every night.
Coverage & substitutions
See uncovered work, porter availability, absences, and replacements before service begins.
Service runs
Turn the plan into assigned work that can be executed, supervised, documented, and reviewed.
WEEKLY COVERAGE
Sep 21–27
Sample data
PROPERTY
MON
TUE
WED
THU
FRI
Harbor Oaks
P1
P1
P2
P2
P1
Lakeview
P3
P3
OPEN
P4
P4
Pine Ridge
P5
—
P5
P5
P6
Coverage stays connected to the service run and porter assignment instead of becoming a separate scheduling record.
PORTER APP & FIELD EXECUTION
Give the porter a focused way to run the service.
Assigned work, instructions, checkpoints, evidence, and incidents stay inside the service flow instead of across texts, forms, and separate apps.
Assigned services & instructions
Buildings, units & checkpoints
English & Spanish interface
QR and biometric access
Photos, statuses & incidents
Offline work & synchronization
Biometric access helps protect the account. Service completion is documented separately through the operational record.
7:04Online
TONIGHT'S SERVICE
Harbor Oaks
Evening service · Assigned to you
NEXT
Building A
24 units · 3 checkpoints
01
Building A
In progress
02
Building B
Pending
03
Building C
Pending
✓ Check-in saved
OFFLINE READY
Keep working when signal drops.
Saved actions remain clear until they synchronize.
Incident report
Pending syncFIELD INPUTS
Photo
Incident
Checkpoint
Status
LIVE OPERATIONS
Know where active service is happening.
Follow porter location during active service and keep check-in, check-out, service runs, and location context connected to the same operational record.
01
Continuous GPS during active service
See the porter's latest recorded location while the service run is active.
02
Check-in and check-out location history
Keep the recorded location of workforce check-in and check-out events connected to the service history.
03
Geofencing and location trust
Add operational context around whether workforce events occur within the expected service area.
ACTIVE SERVICE
Harbor Oaks
LIVESERVICE RUN
#SR-2409
Porter 01
GPS active
Updated 12 sec ago
ASSIGNED PORTER
P1
Porter 01
Active service
CHECK-IN
7:00 PM
INSIDE SERVICE AREA
LAST GPS UPDATE
7:42 PM
Live service location
LOCATION TRUST
Service area confirmed
Location information is connected to this active service run.
Sample data shown
SUPERVISION & EXCEPTION MANAGEMENT
Move from seeing a problem to resolving it.
Keep uncovered work, delays, incidents, missing evidence, and follow-up inside the same operational workflow.
01
Detect
Surface uncovered, delayed, incomplete, or evidence-pending work.
02
Assign
Give the issue to the right supervisor or team member.
03
Review
Bring service history, GPS context, evidence, and notes together.
04
Resolve
Document the correction, approval, or follow-up and keep the history.
SUPERVISOR QUEUE
Needs attention
COVERAGE
Lakeview Commons
Tonight · Porter unavailable
Review →
DELAYED
Harbor Oaks
Building C behind schedule
Review →
EVIDENCE
Pine Ridge
1 required record missing
Review →
PROOF OF SERVICE
Keep the service record connected to the evidence behind it.
Review service runs together with workforce events, documented violations, incidents, and available evidence instead of piecing the story together across messages and photos.
01
Connected service history
Keep service-run status, workforce activity, and operational records connected to the same date and property.
02
Violations & incidents
Document exceptions and service issues with the property, building, unit, time, and available evidence attached.
03
Evidence when it matters
Give operators and authorized property managers clearer context when reviewing a documented service issue.
SERVICE RUN
Harbor Oaks
COMPLETEDSep 22 · Evening service · Sample data
RUN ID
#SR-2409
CHECK-IN
7:00 PM
CHECK-OUT
10:18 PM
INCIDENTS
1 documented
EVIDENCE
3 items
SERVICE RECORD
CLOSED✓
Porter checked in
7:00 PM · Location recorded
2
Service active
Live operations record
!
Incident documented
8:37 PM · Building C
✓
Porter checked out
10:18 PM · Location recorded
VIOLATION / INCIDENT
Improper set-out
Building C · Unit 312
Bags were placed outside the approved container and the issue was documented during the service run.
DOCUMENTED AT
8:37 PM
EVIDENCE
3 attached items
Service records and evidence remain connected to this run.
PROOF OF SERVICESample data shown
EVIDENCE, VIOLATIONS & INCIDENTS
Keep the question and the answer in the same record.
Documentation can follow the requirements of each property, while incidents and violations remain connected to the service, location, evidence, responsible person, and resolution.
EVIDENCE POLICY
Document what the property requires.
Service checkpoint
Status + photo
Incident
Photo + note
Before / after
Where required
Missing documentation
Flag for review
Evidence rules can vary by property and service context. PorterGrid does not require a photo at every door.
RESOLUTION FLOW
From complaint to documented resolution.
01
Request
02
Evidence
03
Review
04
Action
05
Resolved
Unit 312 · Harbor Oaks
Original evidence, review notes, responsible staff, and resolution remain connected to the case history.
WORKFORCE TIME & COMPENSATION
Real work.
Clear records.
Connect the time recorded in the field with the service history and compensation review.
Record the time
Check-in, check-out, and location context.
See what happened
Service activity and evidence, together.
Review the amount
Hours, rates, incentives, and adjustments.
Export the record
Prepare reviewed compensation for your process.
Compensation records, not payroll processing. PorterGrid does not make deposits or calculate payroll taxes.
Checked in · 7:00 PM
Harbor Oaks
Porter 01 · Work Check-In
PorterGrid
Workforce reviewPorter 01
Harbor Oaks · Sep 22
7:00 PM
Work Check-In
Harbor Oaks · Location recorded
7:15 PM
Service starts
Linked run #SR-2409
8:37 PM
Incident documented
Building C · Unit 312
10:18 PM
Work Check-Out
Harbor Oaks · Location recorded
Recorded time
3h 18m
Compensation example
- Hours
- $66.00
- Incentives
- $5.00
- Adjustments
- $0.00
- Reviewed total
- $71.00
3.30 hours × $20/hour. Illustrative review, not a payment.
Incident at Building C
8:37 PM
Unit 312
Bags outside the approved container.
Evidence attached
RESIDENT COMMUNICATION & SUPPORT
Keep residents
in the loop.
Remind before service. Explain a change. Resolve a question. One app keeps it connected.
Remind before service
Give residents time to prepare their trash.
Keep the conversation together
Messages, photos, and replies in one place.
Follow through to resolution
Clear status and a response residents can find.
Join by community QR or invitation. Manage preferences in the app. Email and SMS are available where configured.
PorterGrid
Harbor Oaks
Building C · Unit 312
SERVICE TONIGHT
Sep 22 · 7:00 PM
Prepare your trash according to your community's set-out guidelines.
My community
Service info
Send a request
Notifications
Your community. Your service updates.
01 — BEFORE SERVICE
PorterGrid
6:48 PM
Valet trash service begins soon. Please prepare your trash.
02 — RESIDENT REQUEST
Question about my pickup
Sep 22 · 8:45 PM
Please review my set-out. I attached a photo.
Photo and message saved together
03 — TEAM RESPONSE
Request resolved
10:25 PM
We reviewed your photo. Please keep bags inside the approved container for the next service. Thank you!
Reply saved in your inbox
REPORTS & ANALYTICS
Turn service records into operational visibility.
Review service activity across properties, understand documented incidents, and give authorized property managers access to the information relevant to their communities.
OPERATIONS REPORT
Portfolio overview
Sep 16–22 · Sample data
REPORTING PERIOD
Last 7 days
SERVICE RUNS
42
Recorded during period
COMPLETED RUNS
39
Marked completed
INCIDENTS
6
Documented issues
RECORDED WORK TIME
128h
Workforce records
PROPERTY ACTIVITY
Service runs by property
Harbor Oaks
12 runs
12 / 12 completed
Lakeview Commons
11 runs
10 / 11 completed
Pine Ridge
10 runs
9 / 10 completed
Magnolia Park
9 runs
8 / 9 completed
Completion reflects recorded service-run status and does not represent proof of collection for every individual unit.
DOCUMENTED INCIDENTS
Incident activity
Improper set-out
3Access issue
2Other documented issue
1PROPERTY MANAGER VISIBILITY
Give clients access to the service information that matters to them.
Authorized property managers can review information for their properties without needing access to the operator's entire organization.
✓
Property-specific service history
✓
Documented violations and incidents
✓
Available evidence and operational reports
✓
Access controlled by roles and permissions
PROPERTY MANAGER
Harbor Oaks
SERVICE RUNS
12
INCIDENTS
2
EVIDENCE
5
RECENT SERVICE HISTORY
Sep 22
Evening service
COMPLETED
1 incident
Sep 21
Evening service
COMPLETED
No incidents
Sep 20
Evening service
COMPLETED
1 incident
Sep 19
Evening service
COMPLETED
No incidents
Access is property-specific
Property managers see only the information made available to their authorized role and properties.
Sample data shown
ACCESS & ROLES
Give each person the view their responsibility requires.
Keep operations, client visibility, porter work, and resident communication separated by responsibility while connecting them to the same organization and properties.
Guided onboarding for new communities.
Import and configure properties, buildings, units, team access, schedules, and service rules as the operation grows.
01
Operators
Manage the organization, properties, schedules, service, workforce, and results.
02
Supervisors
See operational exceptions, coordinate coverage, review evidence, and resolve issues.
03
Porters
Work from a focused mobile experience built around assigned field service.
04
Property managers
See authorized property-specific service history, incidents, reports, and communication.
05
Residents
Receive service information and follow their own support requests through the resident app.
CONNECTED TEAMS. CLEAR OPERATIONS.
See PorterGrid in your valet trash operation.
See how PorterGrid connects your properties, field team, service activity, continuous GPS tracking, workforce records, evidence, resident communication, and property-manager visibility.
Valet Trash Operations Software