01
Plan the operation
Organize properties, buildings, units, service schedules, and porter assignments before service begins.
VALET TRASH OPERATIONS SOFTWARE
Your valet trash operation.
Connected.
Manage properties, schedules, service runs, and porter assignments from one platform. Record service check-ins and check-outs, document incidents, track workforce activity, and keep residents informed before service begins.
✓Built for valet trash operators
✓Property manager visibility
Live Operations
LIVE OPERATIONS
Harbor Oaks
ACTIVEEvening service · Sample data
SERVICE RUN
#SR-2409
Porter 01
GPS active
Updated 12 sec ago
ASSIGNED PORTER
P1
Porter 01
Active service
CHECK-IN
7:00 PM
Inside service area
RECORDED TIME
00:42
From check-in
INCIDENT
1 OPENBuilding C
Evidence documented.
BUILDINGS
6
INCIDENTS
1
RESIDENT ALERT
Sent
Sample data shown
CONNECTED OPERATIONS
One system for the service operation.
PorterGrid connects planning, field activity, workforce records, service evidence, resident communication, and reporting around the same operation.
02
Run the service
Connect service runs, workforce check-ins, recorded service locations, incidents, and field activity.
03
Review the record
Keep work hours, evidence, incidents, reports, and authorized property-manager visibility connected.
HOW PORTERGRID WORKS
One connected flow for valet trash operations.
From setup to service execution, verification, and reporting, PorterGrid keeps the operation connected in one system.
01
→Set Up
Properties, buildings, units, schedules, and porter assignments.
02
→Notify & Run
Resident alerts, porter check-in, service runs, and field activity.
03
→Verify & Record
Check-out, worked hours, incidents, violations, and service evidence.
04
Review & Report
Reports, analytics, and property-specific operational visibility.
RESIDENT NOTIFICATIONS
Help residents prepare before service arrives.
Participating residents can receive an optional alert when service is about to begin so they know when to place their trash outside.
PG
SERVICE ALERT
Valet trash service begins soon.
Please place your trash outside according to your community's set-out guidelines.
WORKFORCE HOURS
Connect porter time to the service record.
PorterGrid records worked hours as part of the service history, giving operators clearer workforce visibility.
CHECK-IN
7:00 PM
CHECK-OUT
9:15 PM
WORKED
2h 15m
Workforce records provide operational visibility. PorterGrid does not process payroll, taxes, or employee payments.
LIVE OPERATIONS
Know where active service is happening.
Follow porter location during active service and keep check-in, check-out, service runs, and location context connected to the same operational record.
01
Continuous GPS during active service
See the porter's latest recorded location while the service run is active.
02
Check-in and check-out location history
Keep the recorded location of workforce check-in and check-out events connected to the service history.
03
Geofencing and location trust
Add operational context around whether workforce events occur within the expected service area.
ACTIVE SERVICE
Harbor Oaks
LIVESERVICE RUN
#SR-2409
Porter 01
GPS active
Updated 12 sec ago
ASSIGNED PORTER
P1
Porter 01
Active service
CHECK-IN
7:00 PM
INSIDE SERVICE AREA
LAST GPS UPDATE
7:42 PM
Live service location
LOCATION TRUST
Service area confirmed
Location information is connected to this active service run.
Sample data shown
WORKFORCE TIME & COMPENSATION
Real work.
Clear records.
Connect the time recorded in the field with the service history and compensation review.
Record the time
Check-in, check-out, and location context.
See what happened
Service activity and evidence, together.
Review the amount
Hours, rates, incentives, and adjustments.
Export the record
Prepare reviewed compensation for your process.
Compensation records, not payroll processing. PorterGrid does not make deposits or calculate payroll taxes.
Checked in · 7:00 PM
Harbor Oaks
Porter 01 · Work Check-In
PorterGrid
Workforce reviewPorter 01
Harbor Oaks · Sep 22
7:00 PM
Work Check-In
Harbor Oaks · Location recorded
7:15 PM
Service starts
Linked run #SR-2409
8:37 PM
Incident documented
Building C · Unit 312
10:18 PM
Work Check-Out
Harbor Oaks · Location recorded
Recorded time
3h 18m
Compensation example
- Hours
- $66.00
- Incentives
- $5.00
- Adjustments
- $0.00
- Reviewed total
- $71.00
3.30 hours × $20/hour. Illustrative review, not a payment.
Incident at Building C
8:37 PM
Unit 312
Bags outside the approved container.
Evidence attached
PROOF OF SERVICE
Keep the service record connected to the evidence behind it.
Review service runs together with workforce events, documented violations, incidents, and available evidence instead of piecing the story together across messages and photos.
01
Connected service history
Keep service-run status, workforce activity, and operational records connected to the same date and property.
02
Violations & incidents
Document exceptions and service issues with the property, building, unit, time, and available evidence attached.
03
Evidence when it matters
Give operators and authorized property managers clearer context when reviewing a documented service issue.
SERVICE RUN
Harbor Oaks
COMPLETEDSep 22 · Evening service · Sample data
RUN ID
#SR-2409
CHECK-IN
7:00 PM
CHECK-OUT
10:18 PM
INCIDENTS
1 documented
EVIDENCE
3 items
SERVICE RECORD
CLOSED✓
Porter checked in
7:00 PM · Location recorded
2
Service active
Live operations record
!
Incident documented
8:37 PM · Building C
✓
Porter checked out
10:18 PM · Location recorded
VIOLATION / INCIDENT
Improper set-out
Building C · Unit 312
Bags were placed outside the approved container and the issue was documented during the service run.
DOCUMENTED AT
8:37 PM
EVIDENCE
3 attached items
Service records and evidence remain connected to this run.
PROOF OF SERVICESample data shown
RESIDENT COMMUNICATION & SUPPORT
Keep residents
in the loop.
Remind before service. Explain a change. Resolve a question. One app keeps it connected.
Remind before service
Give residents time to prepare their trash.
Keep the conversation together
Messages, photos, and replies in one place.
Follow through to resolution
Clear status and a response residents can find.
Join by community QR or invitation. Manage preferences in the app. Email and SMS are available where configured.
PorterGrid
Harbor Oaks
Building C · Unit 312
SERVICE TONIGHT
Sep 22 · 7:00 PM
Prepare your trash according to your community's set-out guidelines.
My community
Service info
Send a request
Notifications
Your community. Your service updates.
01 — BEFORE SERVICE
PorterGrid
6:48 PM
Valet trash service begins soon. Please prepare your trash.
02 — RESIDENT REQUEST
Question about my pickup
Sep 22 · 8:45 PM
Please review my set-out. I attached a photo.
Photo and message saved together
03 — TEAM RESPONSE
Request resolved
10:25 PM
We reviewed your photo. Please keep bags inside the approved container for the next service. Thank you!
Reply saved in your inbox
REPORTS & ANALYTICS
Turn service records into operational visibility.
Review service activity across properties, understand documented incidents, and give authorized property managers access to the information relevant to their communities.
OPERATIONS REPORT
Portfolio overview
Sep 16–22 · Sample data
REPORTING PERIOD
Last 7 days
SERVICE RUNS
42
Recorded during period
COMPLETED RUNS
39
Marked completed
INCIDENTS
6
Documented issues
RECORDED WORK TIME
128h
Workforce records
PROPERTY ACTIVITY
Service runs by property
Harbor Oaks
12 runs
12 / 12 completed
Lakeview Commons
11 runs
10 / 11 completed
Pine Ridge
10 runs
9 / 10 completed
Magnolia Park
9 runs
8 / 9 completed
Completion reflects recorded service-run status and does not represent proof of collection for every individual unit.
DOCUMENTED INCIDENTS
Incident activity
Improper set-out
3Access issue
2Other documented issue
1PROPERTY MANAGER VISIBILITY
Give clients access to the service information that matters to them.
Authorized property managers can review information for their properties without needing access to the operator's entire organization.
✓
Property-specific service history
✓
Documented violations and incidents
✓
Available evidence and operational reports
✓
Access controlled by roles and permissions
PROPERTY MANAGER
Harbor Oaks
SERVICE RUNS
12
INCIDENTS
2
EVIDENCE
5
RECENT SERVICE HISTORY
Sep 22
Evening service
COMPLETED
1 incident
Sep 21
Evening service
COMPLETED
No incidents
Sep 20
Evening service
COMPLETED
1 incident
Sep 19
Evening service
COMPLETED
No incidents
Access is property-specific
Property managers see only the information made available to their authorized role and properties.
Sample data shown
SEE PORTERGRID IN ACTION
Follow one operation from planning to reporting.
See how planning, resident communication, workforce time, field execution, incident resolution, and reporting stay connected around the same night of service.
PorterGrid Operations
Sample data
PLAN
Prepare tonight’s operation
Review scheduled properties, coverage, assignments, and anything that needs attention before service begins.
TONIGHT
Service Coverage
Lakeview Apartments
7:00 PM service window
Marcus R.
Ready
Parkside Residences
7:00 PM service window
Elena M.
Ready
Oak Ridge Commons
7:00 PM service window
Unassigned
Needs coverage
Cypress Landing
7:00 PM service window
David S.
Ready
COVERAGE ALERT
One service still needs a porter.
Oak Ridge Commons is scheduled tonight but has no active assignment.
Suggested action
Assign available coverage before 7:00 PM
CONNECTED TO
Service Schedule → Service Run → Porter Assignment
One night. One connected operational record.
Plan → notify → check in → run → document → resolve → check out → report.
FREQUENTLY ASKED QUESTIONS
Questions before getting started.
Quick answers for valet trash operators, property managers, and communities evaluating PorterGrid.
01What is PorterGrid?
PorterGrid is valet trash operations software that connects properties, scheduling, coverage, porter field work, continuous GPS, proof of service, incidents, workforce records, resident communication, property-manager visibility, and reporting in one operational system.
02Who is PorterGrid built for?
PorterGrid is built for valet trash companies serving apartment communities, multifamily properties, condominiums, HOAs, and other residential communities. It can also support communities that operate valet trash with their own porter teams.
03Can PorterGrid manage multiple properties?
Yes. Operators can manage multiple properties while keeping each community's buildings, units, schedules, porter assignments, service activity, incidents, evidence, residents, and reporting properly separated and connected.
04Does PorterGrid include continuous GPS?
Yes. PorterGrid uses continuous GPS during active service to give authorized operations teams location context while field work is happening. The system can distinguish between current location, the last recorded location, and unavailable location data when connectivity or device conditions change.
05What is proof of service in PorterGrid?
Proof of service is the operational record that helps document what happened during service. It can include service status, timestamps, checkpoints, photos, GPS context, notes, incidents, and other evidence required by the property's service rules.
06Does every unit require a photo?
No. Evidence requirements can be configured around the needs of the property and service agreement. PorterGrid does not require a photo at every door unless that workflow specifically calls for it.
07What is the difference between an incident and evidence?
An incident describes what happened, such as an improper set-out, missed-service question, or other service exception. Evidence is the documentation that supports the record, such as a photo, timestamp, note, service status, or location context.
08Can residents communicate through PorterGrid?
Yes. Residents can receive service information and notifications, keep messages in a persistent inbox, submit requests and photos, manage communication preferences, and follow the response through resolution. Available delivery channels can include push notifications, email, and SMS where configured.
09What can property managers see?
Authorized property managers can receive property-specific access to relevant service history, incidents, available evidence, reports, resident communication, and operational information without being given access to unrelated properties or the operator's internal workforce management.
10Does PorterGrid work when a porter loses internet service?
Yes. The field experience supports offline work so porters can continue recording supported service activity when connectivity drops. Saved actions remain identifiable as pending until they synchronize after a connection becomes available.
11Does PorterGrid process payroll?
No. PorterGrid does not process payroll, calculate payroll taxes, or make employee payments. Workforce time and compensation records remain operational records for review and preparation.
12Can PorterGrid track hours and compensation?
Yes. PorterGrid can connect workforce Check-In and Check-Out, recorded hours, rates, incentives, adjustments, and review periods so operators can prepare and export compensation records without turning PorterGrid into a payroll processor.
13Can a community use PorterGrid with its own porters?
Yes. A property management company or residential community that operates valet trash with its own staff can use PorterGrid to schedule, assign, supervise, document, communicate, and review the service just like a dedicated valet trash operator.
Need to see how PorterGrid fits your specific operation? The fastest way is to walk through it with your properties, team, and service workflow in mind.
BUILT FOR REAL OPERATIONS
Software designed around how valet trash teams actually operate.
PorterGrid brings the people, properties, service activity, and operational records behind valet trash into one connected system.
01
Built for valet trash operations
PorterGrid is designed around properties, service runs, porters, residents, incidents, and the operational workflows valet trash companies manage every night.
02
Ready for multi-property teams
Organize multiple communities, buildings, units, schedules, teams, and service activity without treating every property like a separate operation.
03
Role-based visibility
Operators, supervisors, porters, and property managers can work from the information relevant to their responsibilities and authorized properties.
04
A connected operational record
Service activity, workforce records, incidents, evidence, resident communication, and reporting stay connected instead of being scattered across messages and spreadsheets.
OPERATIONAL ACCOUNTABILITY
From planning through field execution and reporting, PorterGrid keeps the operational context attached to the work.
Connected operation→Clearer record
CONNECTED TEAMS. CLEAR OPERATIONS.
See PorterGrid in your valet trash operation.
See how PorterGrid connects your properties, field team, service activity, continuous GPS tracking, workforce records, evidence, resident communication, and property-manager visibility.
Valet Trash Operations Software