FOR PROPERTY MANAGERS
PorterGrid gives authorized property managers a clearer view of service history, incidents, available evidence, resident communication, and Reports & Analytics for the communities they manage.
PROPERTY MANAGER PORTAL
Sample data
SERVICES
12
INCIDENTS
2
REPORTS
4
RECENT SERVICE
Sep 22
Evening service
Completed
1 incident
Sep 21
Evening service
Completed
No incidents
Sep 20
Evening service
Completed
1 incident
LATEST ISSUE
Unit 312
Incident reviewed · Resolved
Property-specific access
Harbor Oaks information only. Internal operator workforce data remains outside this client view.
SERVICE VISIBILITY
When a question comes up, the goal is not another email chain. The relevant service information should already be connected to the community.
PROPERTY MANAGER QUESTION
RECENT SERVICE
Harbor Oaks
Sep 22
Evening service
Completed
1 incident
Sep 21
Evening service
Completed
No incidents
Sep 20
Evening service
Completed
1 incident
Service history
Review the recorded service activity associated with the community you are authorized to access.
PROPERTY MANAGER QUESTION
INCIDENT
Building C · Unit 312
Bags outside approved container
Sep 22 · 8:37 PM
Evidence attached
Follow-up
Resolved
Documented incidents
See incidents and violations connected to the property, building, unit, time, notes, and available evidence.
PROPERTY MANAGER QUESTION
SERVICE DOCUMENTATION
Unit 312
Sep 22 · 8:37 PM
PROPERTY
Harbor Oaks
BUILDING
C
UNIT
312
CONTEXT
Incident
Available evidence
Review available service evidence without rebuilding the history from separate messages, photos, and emails.
PROPERTY MANAGER QUESTION
MONTHLY REPORT
Harbor Oaks · September
SERVICE
24
INCIDENTS
3
EVIDENCE
8
Service activity · Sample data
Operational reporting
Use Reports & Analytics to review service, incidents, coverage, and documented operational activity.
CONTROLLED ACCESS
Access can be scoped by property and responsibility so client visibility stays separate from internal workforce, administration, and other communities.
Visibility is not operational authority.
A property manager can review authorized information without being given the operator's internal management tools.
PROPERTY ACCESS
Regional Manager · Sample permissions
Permissions shown are illustrative. Access follows the organization's configured roles and property scope.
PROOF OF SERVICE
Review service runs together with workforce events, documented violations, incidents, and available evidence instead of piecing the story together across messages and photos.
Keep service-run status, workforce activity, and operational records connected to the same date and property.
Document exceptions and service issues with the property, building, unit, time, and available evidence attached.
Give operators and authorized property managers clearer context when reviewing a documented service issue.
SERVICE RUN
Sep 22 · Evening service · Sample data
RUN ID
#SR-2409
CHECK-IN
7:00 PM
CHECK-OUT
10:18 PM
INCIDENTS
1 documented
EVIDENCE
3 items
SERVICE RECORD
CLOSEDPorter checked in
7:00 PM · Location recorded
Service active
Live operations record
Incident documented
8:37 PM · Building C
Porter checked out
10:18 PM · Location recorded
VIOLATION / INCIDENT
Building C · Unit 312
Bags were placed outside the approved container and the issue was documented during the service run.
DOCUMENTED AT
8:37 PM
EVIDENCE
3 attached items
Service records and evidence remain connected to this run.
PROOF OF SERVICESample data shown
RESIDENT COMMUNICATION & SUPPORT
Remind before service. Explain a change. Resolve a question. One app keeps it connected.
Give residents time to prepare their trash.
Messages, photos, and replies in one place.
Clear status and a response residents can find.
Join by community QR or invitation. Manage preferences in the app. Email and SMS are available where configured.
Building C · Unit 312
SERVICE TONIGHT
Sep 22 · 7:00 PM
Prepare your trash according to your community's set-out guidelines.
My community
Service info
Send a request
Notifications
Your community. Your service updates.
01 — BEFORE SERVICE
PorterGrid
6:48 PM
Valet trash service begins soon. Please prepare your trash.
02 — RESIDENT REQUEST
Sep 22 · 8:45 PM
Please review my set-out. I attached a photo.
Photo and message saved together
03 — TEAM RESPONSE
Request resolved
10:25 PM
We reviewed your photo. Please keep bags inside the approved container for the next service. Thank you!
Reply saved in your inbox
REPORTS & ANALYTICS
Review service activity across properties, understand documented incidents, and give authorized property managers access to the information relevant to their communities.
OPERATIONS REPORT
Sep 16–22 · Sample data
REPORTING PERIOD
Last 7 days
SERVICE RUNS
42
Recorded during period
COMPLETED RUNS
39
Marked completed
INCIDENTS
6
Documented issues
RECORDED WORK TIME
128h
Workforce records
PROPERTY ACTIVITY
Harbor Oaks
12 runs
12 / 12 completed
Lakeview Commons
11 runs
10 / 11 completed
Pine Ridge
10 runs
9 / 10 completed
Magnolia Park
9 runs
8 / 9 completed
Completion reflects recorded service-run status and does not represent proof of collection for every individual unit.
DOCUMENTED INCIDENTS
Improper set-out
3Access issue
2Other documented issue
1PROPERTY MANAGER VISIBILITY
Authorized property managers can review information for their properties without needing access to the operator's entire organization.
Property-specific service history
Documented violations and incidents
Available evidence and operational reports
Access controlled by roles and permissions
PROPERTY MANAGER
SERVICE RUNS
12
INCIDENTS
2
EVIDENCE
5
RECENT SERVICE HISTORY
Sep 22
Evening service
1 incident
Sep 21
Evening service
No incidents
Sep 20
Evening service
1 incident
Sep 19
Evening service
No incidents
Access is property-specific
Property managers see only the information made available to their authorized role and properties.
Sample data shown
RUNNING VALET TRASH IN-HOUSE?
If your management team schedules, assigns, supervises, and reviews its own valet trash staff, PorterGrid can be used as the operational system rather than only as the client portal for an outside provider.
CONNECTED TEAMS. CLEAR OPERATIONS.
See how PorterGrid connects your properties, field team, service activity, continuous GPS tracking, workforce records, evidence, resident communication, and property-manager visibility.
Valet Trash Operations Software