01
Service history
Review recorded service activity associated with the communities you are authorized to access.
FOR PROPERTY MANAGERS
See the records behind your community's valet trash service.
PorterGrid gives authorized property managers a clearer view of service history, documented incidents, available evidence, resident communication, and operational reporting.
PROPERTY MANAGER
Harbor Oaks
Sample data
SERVICE RUNS
12
INCIDENTS
2
EVIDENCE
5
RECENT SERVICE HISTORY
Sep 22
Evening service
COMPLETED
1 incident
Sep 21
Evening service
COMPLETED
No incidents
Sep 20
Evening service
COMPLETED
1 incident
Sep 19
Evening service
COMPLETED
No incidents
Access is property-specific
Property managers see only information made available to their authorized role and properties.
SERVICE VISIBILITY
Understand what was documented without chasing updates.
Keep the information associated with your community easier to review when questions, incidents, or service conversations arise.
02
Documented incidents
See violations and incidents connected to the property, building, unit, time, and available evidence.
03
Available evidence
Review the evidence attached to documented service issues without rebuilding the history from messages and separate files.
04
Operational reporting
Use reports and service records to understand what was documented across the properties available to your role.
CONTROLLED ACCESS
See your properties without seeing the operator's entire business.
PorterGrid uses roles and permissions so property managers can be given access to the service information appropriate for their communities.
PROPERTY-SPECIFIC ACCESS
✓
Property-specific service history
✓
Documented violations & incidents
✓
Available service evidence
✓
Service-run records
✓
Operational reports
✓
Resident service notifications
✓
Role-based access
PROOF OF SERVICE
Keep the service record connected to the evidence behind it.
Review service runs together with workforce events, documented violations, incidents, and available evidence instead of piecing the story together across messages and photos.
01
Connected service history
Keep service-run status, workforce activity, and operational records connected to the same date and property.
02
Violations & incidents
Document exceptions and service issues with the property, building, unit, time, and available evidence attached.
03
Evidence when it matters
Give operators and authorized property managers clearer context when reviewing a documented service issue.
SERVICE RUN
Harbor Oaks
COMPLETEDSep 22 · Evening service · Sample data
RUN ID
#SR-2409
CHECK-IN
7:00 PM
CHECK-OUT
10:18 PM
INCIDENTS
1 documented
EVIDENCE
3 items
SERVICE RECORD
CLOSED✓
Porter checked in
7:00 PM · Location recorded
2
Service active
Live operations record
!
Incident documented
8:37 PM · Building C
✓
Porter checked out
10:18 PM · Location recorded
VIOLATION / INCIDENT
Improper set-out
Building C · Unit 312
Bags were placed outside the approved container and the issue was documented during the service run.
DOCUMENTED AT
8:37 PM
EVIDENCE
3 attached items
Service records and evidence remain connected to this run.
PROOF OF SERVICESample data shown
RESIDENT NOTIFICATIONS
Give residents a heads-up before service begins.
Offer optional service alerts that let participating residents know when valet trash service is about to begin in their community.
01
Optional communication
Resident alerts are an optional part of the service experience.
02
Before service starts
Let participating residents know when service is about to begin in their community.
03
Connected to the operation
Keep resident communication aligned with the service workflow.
RESIDENT SERVICE ALERT
Harbor Oaks
PG
PorterGrid
Service notification
Valet trash service at Harbor Oaks will begin shortly. Please follow your community's set-out guidelines.
6:48 PM
ALERT TYPE
Service starting soon
COMMUNITY
Harbor Oaks
NOTIFICATION STATUS
Service alert sent
Sample notification and data shown
REPORTS & ANALYTICS
Turn service records into operational visibility.
Review service activity across properties, understand documented incidents, and give authorized property managers access to the information relevant to their communities.
OPERATIONS REPORT
Portfolio overview
Sep 16–22 · Sample data
REPORTING PERIOD
Last 7 days
SERVICE RUNS
42
Recorded during period
COMPLETED RUNS
39
Marked completed
INCIDENTS
6
Documented issues
RECORDED WORK TIME
128h
Workforce records
PROPERTY ACTIVITY
Service runs by property
Harbor Oaks
12 runs
12 / 12 completed
Lakeview Commons
11 runs
10 / 11 completed
Pine Ridge
10 runs
9 / 10 completed
Magnolia Park
9 runs
8 / 9 completed
Completion reflects recorded service-run status and does not represent proof of collection for every individual unit.
DOCUMENTED INCIDENTS
Incident activity
Improper set-out
3Access issue
2Other documented issue
1PROPERTY MANAGER VISIBILITY
Give clients access to the service information that matters to them.
Authorized property managers can review information for their properties without needing access to the operator's entire organization.
✓
Property-specific service history
✓
Documented violations and incidents
✓
Available evidence and operational reports
✓
Access controlled by roles and permissions
PROPERTY MANAGER
Harbor Oaks
SERVICE RUNS
12
INCIDENTS
2
EVIDENCE
5
RECENT SERVICE HISTORY
Sep 22
Evening service
COMPLETED
1 incident
Sep 21
Evening service
COMPLETED
No incidents
Sep 20
Evening service
COMPLETED
1 incident
Sep 19
Evening service
COMPLETED
No incidents
Access is property-specific
Property managers see only the information made available to their authorized role and properties.
Sample data shown
CONNECTED TEAMS. CLEAR OPERATIONS.
See PorterGrid in your valet trash operation.
See how PorterGrid connects your properties, field team, service activity, workforce records, evidence, resident communication, and property-manager visibility.
Valet Trash Operations Software