Owner-operators
Start with a small operation and keep the same operational structure as the business grows.
FOR VALET TRASH OPERATORS
Keep the entire operation connected while the work is happening.
PorterGrid connects planning, coverage, porter execution, continuous GPS, supervision, proof of service, workforce records, resident communication, and client reporting in one valet trash workflow.
Live Operations
LIVE OPERATIONS
Harbor Oaks
ACTIVEEvening service · Sample data
SERVICE RUN
#SR-2409
Porter 01
GPS active
Updated 12 sec ago
ASSIGNED PORTER
P1
Porter 01
Active service
CHECK-IN
7:00 PM
Inside service area
RECORDED TIME
00:42
From check-in
INCIDENT
1 OPENBuilding C
Evidence documented.
BUILDINGS
6
INCIDENTS
1
RESIDENT ALERT
Sent
Sample data shown
Valet trash companies
Coordinate teams, supervisors, properties, service runs, resident communication, and client reporting.
Communities with in-house porters
Use the same operational workflow when the property or management team runs valet trash with its own staff.
BUILT AROUND REAL OPERATIONS
Problems happen. The workflow should help you resolve them.
PorterGrid keeps the problem, the operational response, and the final record connected instead of splitting them across calls, spreadsheets, messages, and photos.
01
REAL OPERATION EXAMPLE
A porter cannot make the shift
TONIGHT'S COVERAGE
Lakeview Commons
P3
UnavailablePorter 03
Evening service
↓
REPLACEMENT
Porter 07
THE PROBLEM
An absence should not turn into a chain of calls and screenshots.
IN PORTERGRID
See the affected service, identify the coverage gap, and assign the replacement inside the operation.
RESULT
The change stays connected to the service history instead of disappearing into a group chat.
02
REAL OPERATION EXAMPLE
Several properties are running at once
LIVE OPERATIONS
3 active properties
Harbor Oaks
Active
Lakeview Commons
Delayed
Pine Ridge
Active
PORTER 01
GPS LIVE
THE PROBLEM
It becomes difficult to know which communities are on track and which need attention.
IN PORTERGRID
Follow active service, porter activity, continuous GPS, incidents, and operational status across properties.
RESULT
Supervisors can focus on the work that actually needs intervention.
03
REAL OPERATION EXAMPLE
A resident says service was missed
RESIDENT REQUEST
Unit 312 · Harbor Oaks
“My trash was not picked up.”
Submitted Sep 22 · 8:45 PM
1 photo attached
SERVICE
Completed
EVIDENCE
Available
REVIEW
Open
THE PROBLEM
You need more than a memory of what happened that night.
IN PORTERGRID
Review the service record, timing, GPS context, incidents, notes, and available evidence associated with the location.
RESULT
The response can be based on one connected record instead of scattered messages and photos.
04
REAL OPERATION EXAMPLE
The client asks what happened
CLIENT REPORT
Harbor Oaks · Sep 22
SERVICE
Completed
INCIDENTS
1
EVIDENCE
2
Property manager visibility
Harbor Oaks onlyTHE PROBLEM
Rebuilding yesterday's service every morning wastes operational time.
IN PORTERGRID
Use Reports & Analytics and authorized property-specific visibility to share the relevant record.
RESULT
Property managers get clearer answers without needing access to the operator's entire business.
ONE NIGHT IN PORTERGRID
Plan. Execute. Supervise. Resolve.
Every stage stays connected to the same properties, people, service records, and operational history.
01
BEFORE SERVICE
Plan & cover
Confirm schedules, assignments, availability, absences, substitutions, and uncovered work.
TONIGHT
Harbor Oaks
P1ReadyLakeview
OPENCoveragePine Ridge
P5Ready02
FIELD EXECUTION
Run the service
Porters follow assigned work, checkpoints, instructions, evidence requirements, and incidents from the field experience.
7:04Online
HARBOR OAKS
Building A
In progress · 3 checkpoints
✓ Check-In saved
03
LIVE OPERATIONS
Supervise
Follow active service with continuous GPS and identify delayed, uncovered, or exception-based work.
LIVE MAP
GPS LIVE
Porter 01
04
AFTER SERVICE
Review & resolve
Review evidence, incidents, hours, compensation records, reports, and follow-up before closing the operational loop.
CASE REVIEW
Unit 312
Evidence reviewed
✓ Resolved
COVERAGE & SUPERVISION
See the work that needs attention before it becomes tomorrow's problem.
Uncovered shifts, delayed service, missing evidence, and operational exceptions belong in a queue supervisors can act on.
The goal is resolution, not more alerts.
Assign responsibility, review the available context, record the decision, and keep the outcome connected to the service history.
SUPERVISOR QUEUE
Needs attention
Sample data
COVERAGE
Lakeview Commons
Porter unavailable for tonight
Needs assignment →
SERVICE
Harbor Oaks
Building C behind expected progress
Review active run →
EVIDENCE
Pine Ridge
Required documentation pending
Needs review →
LIVE OPERATIONS
Know where active service is happening.
Follow porter location during active service and keep check-in, check-out, service runs, and location context connected to the same operational record.
01
Continuous GPS during active service
See the porter's latest recorded location while the service run is active.
02
Check-in and check-out location history
Keep the recorded location of workforce check-in and check-out events connected to the service history.
03
Geofencing and location trust
Add operational context around whether workforce events occur within the expected service area.
ACTIVE SERVICE
Harbor Oaks
LIVESERVICE RUN
#SR-2409
Porter 01
GPS active
Updated 12 sec ago
ASSIGNED PORTER
P1
Porter 01
Active service
CHECK-IN
7:00 PM
INSIDE SERVICE AREA
LAST GPS UPDATE
7:42 PM
Live service location
LOCATION TRUST
Service area confirmed
Location information is connected to this active service run.
Sample data shown
PROOF OF SERVICE
Keep the service record connected to the evidence behind it.
Review service runs together with workforce events, documented violations, incidents, and available evidence instead of piecing the story together across messages and photos.
01
Connected service history
Keep service-run status, workforce activity, and operational records connected to the same date and property.
02
Violations & incidents
Document exceptions and service issues with the property, building, unit, time, and available evidence attached.
03
Evidence when it matters
Give operators and authorized property managers clearer context when reviewing a documented service issue.
SERVICE RUN
Harbor Oaks
COMPLETEDSep 22 · Evening service · Sample data
RUN ID
#SR-2409
CHECK-IN
7:00 PM
CHECK-OUT
10:18 PM
INCIDENTS
1 documented
EVIDENCE
3 items
SERVICE RECORD
CLOSED✓
Porter checked in
7:00 PM · Location recorded
2
Service active
Live operations record
!
Incident documented
8:37 PM · Building C
✓
Porter checked out
10:18 PM · Location recorded
VIOLATION / INCIDENT
Improper set-out
Building C · Unit 312
Bags were placed outside the approved container and the issue was documented during the service run.
DOCUMENTED AT
8:37 PM
EVIDENCE
3 attached items
Service records and evidence remain connected to this run.
PROOF OF SERVICESample data shown
WORKFORCE TIME & COMPENSATION
Real work.
Clear records.
Connect the time recorded in the field with the service history and compensation review.
Record the time
Check-in, check-out, and location context.
See what happened
Service activity and evidence, together.
Review the amount
Hours, rates, incentives, and adjustments.
Export the record
Prepare reviewed compensation for your process.
Compensation records, not payroll processing. PorterGrid does not make deposits or calculate payroll taxes.
Checked in · 7:00 PM
Harbor Oaks
Porter 01 · Work Check-In
PorterGrid
Workforce reviewPorter 01
Harbor Oaks · Sep 22
7:00 PM
Work Check-In
Harbor Oaks · Location recorded
7:15 PM
Service starts
Linked run #SR-2409
8:37 PM
Incident documented
Building C · Unit 312
10:18 PM
Work Check-Out
Harbor Oaks · Location recorded
Recorded time
3h 18m
Compensation example
- Hours
- $66.00
- Incentives
- $5.00
- Adjustments
- $0.00
- Reviewed total
- $71.00
3.30 hours × $20/hour. Illustrative review, not a payment.
Incident at Building C
8:37 PMUnit 312
Bags outside the approved container.
Evidence attached
RESIDENT COMMUNICATION & SUPPORT
Keep residents
in the loop.
Remind before service. Explain a change. Resolve a question. One app keeps it connected.
Remind before service
Give residents time to prepare their trash.
Keep the conversation together
Messages, photos, and replies in one place.
Follow through to resolution
Clear status and a response residents can find.
Join by community QR or invitation. Manage preferences in the app. Email and SMS are available where configured.
PorterGrid
Harbor Oaks
Building C · Unit 312
SERVICE TONIGHT
Sep 22 · 7:00 PM
Prepare your trash according to your community's set-out guidelines.
My community
Service info
Send a request
Notifications
Your community. Your service updates.
01 — BEFORE SERVICE
PorterGrid
6:48 PM
Valet trash service begins soon. Please prepare your trash.
02 — RESIDENT REQUEST
Question about my pickup
Sep 22 · 8:45 PM
Please review my set-out. I attached a photo.
Photo and message saved together
03 — TEAM RESPONSE
Request resolved
10:25 PM
We reviewed your photo. Please keep bags inside the approved container for the next service. Thank you!
Reply saved in your inbox
REPORTS & ANALYTICS
Turn service records into operational visibility.
Review service activity across properties, understand documented incidents, and give authorized property managers access to the information relevant to their communities.
OPERATIONS REPORT
Portfolio overview
Sep 16–22 · Sample data
REPORTING PERIOD
Last 7 days
SERVICE RUNS
42
Recorded during period
COMPLETED RUNS
39
Marked completed
INCIDENTS
6
Documented issues
RECORDED WORK TIME
128h
Workforce records
PROPERTY ACTIVITY
Service runs by property
Harbor Oaks
12 runs
12 / 12 completed
Lakeview Commons
11 runs
10 / 11 completed
Pine Ridge
10 runs
9 / 10 completed
Magnolia Park
9 runs
8 / 9 completed
Completion reflects recorded service-run status and does not represent proof of collection for every individual unit.
DOCUMENTED INCIDENTS
Incident activity
Improper set-out
3Access issue
2Other documented issue
1PROPERTY MANAGER VISIBILITY
Give clients access to the service information that matters to them.
Authorized property managers can review information for their properties without needing access to the operator's entire organization.
✓
Property-specific service history
✓
Documented violations and incidents
✓
Available evidence and operational reports
✓
Access controlled by roles and permissions
PROPERTY MANAGER
Harbor Oaks
SERVICE RUNS
12
INCIDENTS
2
EVIDENCE
5
RECENT SERVICE HISTORY
Sep 22
Evening service
COMPLETED
1 incident
Sep 21
Evening service
COMPLETED
No incidents
Sep 20
Evening service
COMPLETED
1 incident
Sep 19
Evening service
COMPLETED
No incidents
Access is property-specific
Property managers see only the information made available to their authorized role and properties.
Sample data shown
CLIENT VISIBILITY
Give the client clarity without giving them your entire operation.
Property managers can access the service information relevant to their authorized communities while internal workforce and organization data remain separated by responsibility.
See the property manager experience→PROPERTY-SPECIFIC VIEW
✓
Service history
✓
Incidents & violations
✓
Available evidence
✓
Reports & analytics
✓
Resident communication
✓
Authorized operational status
CONNECTED TEAMS. CLEAR OPERATIONS.
See PorterGrid in your valet trash operation.
See how PorterGrid connects your properties, field team, service activity, continuous GPS tracking, workforce records, evidence, resident communication, and property-manager visibility.
Valet Trash Operations Software